Why Use Secret Shopping On Apartment Communities?
Secret Shopping is a method of anonymously evaluating how well- and how consistently community personnel are carrying out standards, policies and procedures.
The greatest gift you can give to the owners and investors of your multi million dollar apartment communities is, to make sure you have the right team in place, and that it is performing the job that it was hired to do. Often, low closing ratios are a sign that something is wrong. Let us here at MDR find out what this wrong is. Often poor - shops can mean that you have great employees but they need more training. What makes us unique is that we also specialize in training. We will give each employee who scores below your companies critera our passionate philosophy leasing technique card.
Onsite Shop
Our most requested shop, an onsite shop starts with the shopper conducting a telephone shop of the targeted apartment community.
The shopper will then proceed with an in-person visit to the apartment community.Following the visit, the shopper will complete an in-depth evaluation of the employee and an assessment of the community. This type of shop can be completed within seven days of the shop date, and sooner in most cases.
Benefits of MDR Secret Shopper- Program
Feedback- Specifically designed to coach employees for improved performances to meet your standards.
Timeliness- Prompt- feed back guaranteed.
Reliability- Guaranteed accuracy in evaluations. Every evaluation is checked for quality control.
Company Consistency- Every employee and location in your company will be evaluated using the same standards.
Identification- Provides information to reward employees that exceed quality standards and identify where improvement may be needed.
Please contact us now at 404-434-2195 to schedule your Secret Shopper.
